Refund policy
I don't accept returns, exchanges, or cancellations on personalized items. Please contact me within 48 hours of placing your order if you notice an issue.
You can contact Adorned Rustic Designs at contact@adornedrd.com
Custom Orders / Cancelling an Order
Custom Orders:
Don’t see what you’re looking for? Let’s chat! Please message me about creating something just for you. Custom orders can be purchased through a private custom listing only. Once purchased, design work will begin and you will receive a mockup for approval. No charges for mockups and I will make sure you 100% love it before we get to work on handcrafting your new sign.
Cancelling an order:
Due to the nature of our work and the fact that orders are begun immediately, we do NOT accept order cancellations at this time. Please keep this in mind when making your purchase. In some rare instances, an exchange may be allowed. Buyer will be responsible for all shipping costs.
Custom and personalized orders
Please remember to check your shipping address PRIOR to submitting your order. All orders will be sent to the address on file.
If you realize after placing an order that your shipping address is incorrect, please contact us immediately. I will need to manually notate the change on the order.
AdornedRusticDesigns is NOT responsible for non-delivered or mis-delivered packages due to incorrect/incomplete shipping addresses. If a package is returned to us or delivered to an incorrect address, buyer will be responsible for additional shipping costs and, if needed, the cost of new sign(s) to replace.